Qualifications:
- Minimum 2 years of experience as a Hostess, Senior Hostess, Guest Relations, or similar Front of House position.
- Experience in a restaurant, hotel, beach club, or hospitality environment is preferred.
- Experience in premium or fine dining is an advantage.
- Good communication skills in English and Bahasa Indonesia.
- Well-groomed, professional, confident, and friendly.
- Strong leadership and team coordination skills.
- Good understanding of guest service and hospitality standards.
- Able to handle VIP guests, special requests, and guest complaints professionally.
- Able to work in a fast-paced environment and under pressure.
- Good multitasking, problem-solving, and organizational skills.
- Familiar with reservation systems and table management.
- Willing to work shifts, weekends, and public holidays.
- Based in Bali or willing to relocate.
Duties & Responsibilities:
- Lead and support the Hostess team during daily operations.
- Ensure all guests receive a warm, professional, and personalized welcome.
- Manage daily reservations, walk-in guests, waiting lists, and table allocation.
- Prepare and maintain the daily seating plan.
- Monitor table availability and guest flow to ensure smooth operations.
- Handle VIP guests, special occasions, and guest requests.
- Ensure all guest preferences and special requests are communicated to the relevant team.
- Handle guest inquiries, concerns, and complaints professionally.
- Coordinate closely with the Restaurant Manager, Supervisor, Service Team, Bar, and Kitchen.
- Ensure the Hostess team follows company SOPs, service standards, and grooming standards.
- Guide and support junior Hostesses during service.
- Provide basic training and coaching to new Hostess team members.
- Monitor the performance and service quality of the Hostess team.
- Conduct shift handovers and communicate important guest or operational information.
- Ensure the host station and reservation system are organized and up to date.
- Assist management in maintaining a smooth, efficient, and high-quality guest experience.