Qualifications:

• Minimum High School/Vocational High School graduate or equivalent.
• Previous experience as a Hostess, Receptionist, Guest Relations, or Front of House staff in a restaurant or hospitality environment is preferred.
• Good communication skills in both English and Bahasa Indonesia.
• Well-groomed, professional, and presentable appearance.
• Friendly, confident, and customer-oriented personality.
• Strong interpersonal and communication skills.
• Passionate about hospitality and providing excellent guest service.
• Able to work independently and as part of a team.
• Able to work in a fast-paced and dynamic environment.
• Good multitasking, time management, and problem-solving skills.
• Willing to work on a shift schedule, including weekends and public holidays.
• Experience with reservation systems or restaurant booking platforms is an advantage.
• Based in Bali or willing to relocate to Bali.

Duties & Responsibilities:

• Welcome and greet all guests in a warm, friendly, and professional manner.
• Create a positive first impression and ensure guests feel welcomed upon arrival.
• Manage and check guest reservations accurately.
• Handle walk-in guests and waiting lists according to table availability.
• Provide guests with accurate information regarding waiting times when necessary.
• Escort guests to their tables and ensure proper seating arrangements.
• Assist in managing the seating plan and table allocation.
• Ensure tables are ready before seating guests.
• Provide basic information about the restaurant, menu, and available facilities.
• Record and communicate guests' special requests to the relevant team members.
• Provide special attention to VIP guests, special occasions, and guests with specific requirements.
• Handle guest inquiries, requests, and complaints professionally and politely.
• Ensure all reservation details and guest requirements are communicated accurately to the team.
• Maintain the host station in a clean, organized, and professional condition.
• Keep reservation records and guest information accurate and up to date.
• Thank guests and provide a warm farewell when they leave the restaurant.
• Follow company SOPs, service standards, grooming standards, and operational procedures at all times.