Job Responsibilities:

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-in and check-out processes.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Provide information about the villa, facilities, services, and surrounding areas.
• Coordinate with Housekeeping, Engineering, and other departments to ensure guests' needs are properly handled.
• Manage reservations and update guest information accurately.
• Handle phone calls, emails, and other guest communications.
• Monitor and follow up on guest requests during their stay.
• Handle guest complaints professionally and escalate issues when necessary.
• Process payments and maintain accurate records of transactions, when required.
• Ensure the reception area is clean, organized, and presentable.
• Prepare daily reports and complete other administrative tasks as assigned.
• Maintain a high standard of guest service and represent the villa professionally.

Qualifications:

• Minimum 1–2 years of experience in a similar position, preferably in a villa, hotel, or hospitality environment.
• Good command of English, both spoken and written.
• Excellent communication and interpersonal skills.
• Friendly, professional, and service-oriented personality.
• Well-groomed with a positive and professional attitude.
• Able to handle guest requests and complaints calmly and professionally.
• Familiar with reservation systems and basic administrative tasks.
• Good computer skills, including Microsoft Office and email communication.
• Detail-oriented, organized, and able to multitask.
• Able to work independently as well as part of a team.
• Willing to work in shifts, including weekends and public holidays.
  
  SEND YOUR CV TO NIRMALA@EVDEKIMI.COM