Guest Relation Supervisor

Nusa By Suka

About the role

As a Guest Relation Supervisor at By Suka Collective', you will play a pivotal role in delivering exceptional customer service and ensuring a seamless experience for our guests. This full-time position is based in Ubud, Bali, and will see you leading a team of guest relations professionals to uphold the highest standards of hospitality.

What you'll be doing

  • Overseeing the day-to-day operations of the guest relations team, including scheduling, training and performance management
  • Serving as the primary point of contact for guest inquiries, concerns and requests, and promptly resolving any issues that may arise
  • Monitoring guest satisfaction and implementing strategies to continuously improve the guest experience
  • Collaborating with other departments to ensure a cohesive and coordinated approach to guest service
  • Maintaining detailed records and providing regular reports on guest feedback and service metrics
  • Identifying opportunities for process improvements and contributing to the development of guest-centric policies and procedures

What we're looking for

  • Minimum 3 years' experience in a guest relations or customer service supervisory role, preferably within the hospitality industry
  • Strong communication and interpersonal skills, with the ability to engage with guests and team members in a professional and personable manner
  • Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
  • Proficiency in English, both written and verbal, and a good understanding of local languages is preferred
  • Demonstrated leadership skills, with the ability to motivate and empower a team to achieve shared goals
  • Familiarity with hospitality-specific software and systems, such as property management and customer relationship management (CRM) tools

What we offer

At By Suka Collective', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health insurance and wellness programs
  • Opportunities for professional development and career advancement
  • Flexible work arrangements and a supportive work-life balance
  • A dynamic and collaborative work environment with a strong focus on teamwork and innovation

Bagikan di: