Responsibilities:

• Oversee daily floor operations and ensure smooth service flow.
• Assign duties and monitor performance of waiters/waitresses.
• Ensure cleanliness, orderliness, and readiness of the dining area.
• Handle guest inquiries, complaints, and requests in a professional manner.
• Guide, motivate, and support team members during service.
• Foster teamwork and maintain a positive working environment.
• Report any operational issues to management.
• Assist in scheduling staff shifts according to operational needs.
• Help in managing inventory and requisitions for floor supplies.
• Prepare daily reports related to service performance and guest feedback.

Qualifications:

• Minimum 2–3 years’ experience in F&B service, preferably in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Good knowledge of F&B operations and customer service.
• Proficiency in English (spoken & written); additional languages are a plus.

Benefits:

• Salary Range: High value remuneration
• Service Charge: Yes
• THR : Yes
• Health Insurance: BPJS Kesehatan
• Social Security: BPJS Ketenagakerjaan
• Facilities: Working Devices and infrastructures
• Meals: Yes
• Annual Leave: 12/year
• Working Days: 5 Days
• Public Holiday: Yes
• Career: Potential professional advancement
• Environment & Cultures: Dynamics, teamwork, recognition and rewards
• Engagement: Employee Activities and Human Resource Development Program