A Night Receptionist provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required

ABOUT US

Hidden Hills Villas is a boutique resort with 14 exclusive villas, known for personalized service, refined amenities, and sustainable practices. As part of Small Luxury Hotels of the World and affiliated with Hilton, we aim to deliver an exceptional guest experience in a serene and inspiring setting.

What will I be doing?

As Night Receptionist, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

1. Educational Requirements:

Associate or Bachelor’s Degree (Optional): Some employers prefer a degree in hospitality management, business, or a related field, though it is not always required.

2. Experience:

Previous Experience in a Hotel or Front Desk Role minimum 2 years : Experience as a front desk clerk or in another customer service role in a hotel is often required. Night Receptionist typically have prior experience handling guest check-ins and check-outs, reservations, and guest requests.

Accounting or Bookkeeping Experience: Night receptionist often deal with financial transactions, so prior experience or familiarity with accounting practices is a plus.

3. Technical Skills:

Computer Proficiency: Familiarity with hotel management software and office applications (e.g., Microsoft Office Suite) is important. Knowledge of specific property management systems (PMS)

Basic Accounting Skills: Ability to handle financial reports, balance sheets, and cash registers. A strong understanding of how to reconcile the hotel’s financial transactions at the end of the day is critical.

4. Key Skills:

Customer Service Skills: Though night receptionist work during late hours, they still need to be able to assist guests, handle inquiries, and resolve complaints effectively.

Organizational Skills: The role involves managing multiple tasks at once, from checking guests in to completing reports and handling any overnight emergencies.

Problem-Solving Skills: Night receptionist need to resolve issues that may arise during the overnight shift, such as billing discrepancies or technical difficulties with the property management system.

WHY JOIN US?

Work in a stunning, inspiring location with a close-knit, supportive team.

Gain valuable hands-on experience in a prestigious hospitality brand.

Be part of a growing resort that values innovation and sustainability.

If you’re passionate about engineering and excited to learn, we’d love to hear from you. Send your CV to hhvrecruitment@gmail.com today!

Apply Now and Start Your Journey with Hidden Hills Villas