The Slow Suites in Canggu, is seeking a Front Office with Night Audit skills to join our team. In this role, you will be responsible for providing exceptional guest service while also performing night audit duties. The ideal candidate should have previous experience in front desk operations, possess excellent communication and problem-solving skills, and have a strong attention to detail.

Responsibilities:

Front Office :

Greet guests and provide a warm welcome upon their arrival 

Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process

Respond to guest inquiries, requests, and complaints promptly and professionally

Provide information about hotel services, amenities, and local attractions

Maintain a positive and friendly attitude to create a welcoming atmosphere for guests

Handle guest concerns and resolve issues effectively, escalating to the appropriate department if necessary

Night Audit:

Perform night audit procedures accurately and efficiently

Verify the accuracy of guest accounts, including charges and credits

Balance and reconcile daily transactions, ensuring the accuracy of financial records

Prepare reports on revenue, occupancy, and other night audit-related data

Process guest payments, including cash, credit card, and other payment methods

Conduct a thorough audit of the hotel's systems, ensuring compliance with policies and procedures

Qualifications:

MALE candidate

Previous experience in hotel or Villa front desk operations is required

Strong customer service and interpersonal skills

Excellent communication skills in English, both verbal and written

Proficient in using hotel property management systems VHP

Attention to detail and accuracy in handling financial transactions and guest accounts

Ability to run night audits during the night shift