Job Overview:

Responsible for overseeing daily restaurant operations to ensure exceptional guest service and maintain the highest standards of hospitality. This role assist in supervising the service team, maintaining service standards and ensuring smooth coordination between the restaurant and kitchen operations

Key Responsibilties:

Supervise restaurant staff and ensure high quality service standards are consistently delivered.

Support training coaching and motivating the team to achieve excellent performance

Handle guest inquiris, feedback and complaints in a professional manner.

Ensure cleanliness, hygiene and safety standards are maintained in all restaurant area

Coordinate with kitchen and other department to ensure smooth service operations.

Monitor inventory equipment and operational needs within the restaurant

Assist in scheduling staff and managing manpower effectively

Qualification :

Indonesian citizen (WNI)

Minimum 2 - 3 years experience in a similiar position in hotel, resort or restaurant

strong knowledge of restaurant operations, service standards and guest satisfaction

Excellent leadership, communication and team management skills

Ability to handle guest complaints professionally and ensure service recovery

Good understanding of pos system and inventory control

Fluent in english (spoken & written)

Hospitality or hotel management background is preferred