Mello Spa Seminyak Bali is a luxury villa located at the heart of Seminyak, Bali. We are currently seeking a hard working, passionate, driven and loyal candidate for General Manager position.

Key Requirements :

1. Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)

• Minimum 2–3 years of experience in spa, wellness, or hospitality management

• Proven experience managing a boutique or luxury spa environment

• Strong understanding of spa operations, treatments, and wellness services

2. Leadership & Management Skills

• Demonstrated ability to lead, train, and motivate a diverse team

• Strong decision-making and problem-solving skills

• Experience in staff scheduling, performance management, and team development

• Excellent interpersonal and communication skills

3. Operational Expertise

• In-depth knowledge of daily spa operations, including front desk, therapists, and service flow

• Ability to develop and implement standard operating procedures (SOPs)

• Experience with spa booking systems and POS software (Zenoti System)

• Strong organizational and multitasking abilities

4. Sales & Business Development

• Proven track record in revenue growth and profitability

• Ability to create and execute marketing and promotional strategies

• Strong retail and upselling skills

• Experience managing budgets, forecasting, and financial reports

5. Customer Experience

• Passion for delivering exceptional guest experiences

• Ability to handle VIP clients and resolve customer complaints professionally

• Strong attention to detail in maintaining service quality and ambiance

6. Industry Knowledge

• Up-to-date with trends in wellness, beauty, and spa treatments

• Understanding of hygiene, health, and safety standards

• Knowledge of local regulations and licensing requirements

7. Personal Attributes

• Professional appearance and demeanour

• High level of integrity and reliability

• Customer-focused mindset

• Flexible with working hours, including weekends and holidays

Please send your complete CV to cipta.dharma@portierhotels.com cc hr@portierhotels.com with the subject ‘ Position - Name'

Example : General Manager – Angga

Only shortlisted candidates will be contacted