As a Reservation Officer, you will be responsible for managing the entire booking process from initial inquiry to guest check-in, ensuring accuracy, maximizing revenue opportunities, and delivering exceptional guest service. You will maintain strong and professional communication with guests and internal departments to ensure a seamless and efficient reservation experience.

Key Responsibilities:

Reservation Management

• Manage the full reservation process from initial inquiry to guest check-in across all distribution channels in a timely and professional manner.
• Maintain accurate booking records in the system to ensure data integrity and proper inventory control.
• Identify upselling opportunities to increase total booking revenue.
• Coordinate all necessary details with the Operations teams to ensure smooth arrival arrangements.

Guest Communication

• Provide clear, prompt, and personalized communication with guests throughout the booking journey.
• Maintain proactive pre-arrival communication to ensure all arrangements are confirmed and the check-in experience is smooth.
• System & Administration
• Prepare and maintain accurate reservation data and reports to support management decisions and revenue optimization.
• Reconcile OTA bookings regularly to ensure booking accuracy and prevent discrepancies.

Requirements:

• Minimum 2 years of experience in Reservations, preferably in luxury villas, boutique hotels, or high-end hospitality.
• Proficient in Property Management Systems (such as VHP, GuestPro) and familiar with OTA extranets.
• Excellent communication skills in English, both written and spoken.
• Highly detail-oriented, well-organized, and capable of managing multiple bookings simultaneously with strong accuracy.
• Proactive and solution-oriented, with the ability to take initiative and ownership of responsibilities.
• Strong teamwork skills with the ability to collaborate effectively across departments.
• Excellent time-management skills and the ability to perform well under pressure.
• Join Lifestyle Retreats and be part of a passionate team dedicated to redefining luxury and creating unforgettable experiences for our guests.