We are seeking an exceptional Restaurant Captain to join our team at Amber Bistro at Dragonstone Villas & Suites Ubud

Responsibilities

• Supervise and coordinate the daily restaurant service operations to ensure smooth and efficient service
• Lead, guide, and support Waiters/Waitresses to maintain high service standards and provide an excellent guest experience.
• Ensure the restaurant is properly prepared before service and that cleanliness, hygiene, and presentation standards are maintained throughout operations.
• Welcome guests, assist with menu recommendations, and ensure food and beverages are served accurately and promptly.
• Monitor guest satisfaction, handle guest requests and complaints professionally, and escalate issues to the Restaurant Manager when necessary.
• Conduct pre-shift briefings and communicate menu updates, daily specials, promotions, and operational information to the service team.
• Coordinate with the Kitchen, Bar, and other relevant departments to ensure smooth service operations.
• Ensure compliance with restaurant SOPs, service standards, grooming requirements, and food safety and hygiene practices.
• Assist with staff training, coaching, and performance monitoring to support team development.
• Promote menu items, specials, and additional offerings to enhance guest satisfaction and support restaurant sales.

Requirements

• Minimum 2 years of experience in Food & Beverage service, with previous experience as a Restaurant Captain, Head Waiter/Waitress, or Team Leader preferred.
• Strong knowledge of restaurant operations, food and beverage service standards, and guest service practices.
• Good leadership, communication, and team coordination skills.
• Good English communication skills; additional languages are an advantage.
• Excellent customer service and problem-solving skills, with the ability to handle guest complaints professionally.
• Well-groomed, attentive to detail, and committed to maintaining high service standards.
• Able to work effectively in a fast-paced environment and manage multiple tasks during busy service periods.
• Familiarity with POS systems and restaurant operational procedures.
• Flexible to work shifts, including weekends and public holidays.
• Positive attitude, proactive mindset, and ability to work both independently and as part of a team.