Bali Management Villas is currently seeking a professional and service-minded Butler to join our team and deliver exceptional, personalized guest experiences across our luxury villa properties. This role will focus on guest care, villa readiness, and anticipating guest needs from arrival to departure.

Take Home Pay: IDR 4,000,000 - 4,500,000 (no service charge)

Placement: Uluwatu, Bali

About the Role
The Butler is the main point of contact for guests during their stay, ensuring every moment is seamless, comfortable, and memorable. This role works closely with the housekeeping, operations, and reservation teams to ensure villas are always in top condition and every guest request is handled promptly and professionally.

Responsibilities

• Welcome guests upon arrival, conduct villa orientation, and explain facilities and services.
• Serve as the primary contact for guests throughout their stay and respond to requests promptly.
• Arrange guest services such as private chef, in-villa dining, spa, transport, tours, and special celebrations.
• Prepare and serve welcome drinks, breakfast, and in-villa dining according to standards.
• Coordinate with housekeeping and maintenance teams to ensure the villa is clean, well-presented, and fully functional.
• Anticipate guest needs and personalize the stay based on guest preferences and special requests.
• Handle guest feedback and complaints calmly, and escalate issues to the supervisor when needed.
• Assist with check-in and check-out procedures and guest departure arrangements.
• Maintain guest records, logbooks, and daily reports accurately.
• Follow standard operating procedures (SOPs) for service, hygiene, and safety.

Qualifications

• Minimum Diploma in Hospitality or equivalent; High School Diploma with relevant experience is acceptable.
• Minimum 1-2 years of experience as Butler, Guest Relations, or Front Office in luxury villas, resorts, or hotels.
• Good communication skills in English (spoken and written).
• Strong service attitude, proactive, and able to anticipate guest needs.
• Knowledge of food and beverage service is an advantage.
• Flexible with shifts, including weekends and holidays.
• Well-groomed, polite, and has a positive attitude.
• Must be domiciled in Bali.