About the Role

We are looking for a reliable and solution-oriented IT Officer to support the day-to-day technology operations at ZIN Canggu.

This role is responsible for maintaining IT systems, hardware, software, networks, and user support to ensure all departments can operate efficiently. The IT Officer will work closely with internal teams to troubleshoot technical issues, maintain system reliability, and support the implementation of technology solutions across the property.

Key Responsibilities

Provide daily IT support and troubleshooting for all departments and team members.

Maintain and monitor computers, laptops, printers, POS systems, telephones, and other IT equipment.

Monitor and maintain network connectivity, Wi-Fi, and basic infrastructure across the property.

Troubleshoot hardware, software, system, and connectivity issues in a timely manner.

Support the operation and maintenance of hotel and business-related systems, including POS, PMS, attendance, and other operational platforms.

Manage user accounts, system access, passwords, and basic IT permissions.

Conduct regular checks and preventive maintenance of IT equipment and infrastructure.

Coordinate with external IT vendors and service providers when technical issues require further support.

Maintain accurate records of IT assets, equipment, software, licenses, and maintenance activities.

Assist with IT procurement, installation, configuration, and deployment of new equipment.

Support data backup, system security, and basic cybersecurity practices.

Ensure IT equipment and systems are properly secured and used according to company policies.

Provide basic guidance and training to team members on IT systems and applications.

Respond to IT incidents and prioritize issues based on their operational impact.

Prepare IT-related reports and provide updates on ongoing technical issues and maintenance.

Support technology projects, system upgrades, and other IT initiatives within ZIN.

Who You Are

Has experience in IT support, IT operations, or a similar role, preferably in hospitality.

Strong troubleshooting and problem-solving skills.

Good understanding of computer hardware, software, networking, and basic system administration.

Familiar with POS, PMS, Wi-Fi/network systems, and other hospitality technology is an advantage.

Able to communicate technical information clearly to non-technical team members.

Proactive, responsive, and able to work under pressure.

Strong attention to detail and good organizational skills.

Able to work independently while also collaborating effectively with different departments.

Customer-service oriented with a strong sense of ownership.

Willing to support operational needs outside standard office hours when required.

What Success Looks Like

Success in this role means keeping ZIN's technology reliable, secure, and operational so that every department can work without unnecessary technical interruptions.

• You are not only expected to fix problems when they happen, but also to identify potential issues early, maintain system reliability, and help ZIN use technology more effectively.