This is a full-time, on-site role located in Nusa Lembongan for a Villa Manager for 4 bedroom beachfront luxury villa.

 Qualifications:

• Strong operational and leadership skills to manage and coordinate villa staff effectively and ensure seamless villa operations.
• Exceptional communication and interpersonal skills, with the ability to address guest needs.
• Proven experience in hospitality, customer service, or villa management.
• Strong problem-solving and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Positive attitude, attention to detail, and commitment to maintaining high-quality service standards.

Responsibilities:

• Oversee daily operations of the villa, ensuring all services meet the standards.
• Lead and manage the villa staff, including hiring, training and conducting performance evaluations.
• Develop and implement operational policies and standard operating procedures (SOPs) focused on cleanliness, guest experience and overall villa excellence.
• Ensure all guests receive a personalized and exceptional luxury experience from check-in to check-out.
• Promptly and professionally address and resolve any guest issues or complaints.
• Strive to create memorable and unique guest experiences that stand out in the luxury hospitality market.

Requirements:

• Minimum 2 years’ experience.
• Fluent in English.
• Proven working experience as a Villa Manager or in a similar role within the hospitality industry.