We are hiring for a Restaurant Duty Manager to join our team and must be prepared to work as part of a very busy team on the island of Nusa Lembongan which is 30 minutes by fast boat from Sanur on Bali.

Role Responsibility:

• Manage standards and quality across all areas of the restaurant and front of house operation.
• Work with the Operation Manager and team to develop the restaurant product and standards of service.
• Ensure that the restaurant operates to the highest standard at all times.
• Effectively manage Restaurant Supervisors and the front of House Service team.
• Ensure all daily departmental procedures are followed.
• Receive and act upon all customer and client feedback.
• Ensure that all accountable staff are adequately trained and skilled to the required level.
• Prepare and manage the restaurant, ensuring that all shifts are covered in line with business objectives.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

The Ideal Candidate

• At least 2 years experience at supervisor level within a high volume restaurant environment.
• Strong organizational and leadership skills.
• Able to communicate effectively through written forms of communication.