The Floor Manager leads and oversees Front of House (FOH) operations at Bella Canggu, ensuring consistent service standards, efficient execution, an outstanding guest experience, and effective coordination across the floor, kitchen, bar, reservations, and entertainment operations.

The Floor Manager is expected to take ownership of daily FOH operations, lead the team proactively, resolve routine operational issues independently, and escalate matters requiring General Manager decisions

Key Responsibilities

• Service Standards Maintain and enforce Bella service standards and monitor quality consistently throughout each shift.
• Operational Checklists Ensure existing operational checklists are followed, completed, verified, and corrected when necessary.
• Cleanliness & Organization Maintain high standards of cleanliness, order, and presentation across all FOH areas before, during, and after service.
• Staff Knowledge & Training Assess food, wine, beverage, and cocktail knowledge through regular checks and tests; arrange follow-up training.
• Event Operations Coordination Coordinate FOH execution during events and nightlife activities, ensuring operational readiness and smooth teamwork.
• Staff Management & Discipline Monitor punctuality, grooming, conduct, performance, and adherence to rules; address issues promptly.
• Pre-Service Briefing Lead briefings covering reservations, VIP guests, events, service priorities, and allocation of team members to sections.
• Guest Satisfaction & Complaint Handling Engage with guests, oversee VIP experiences, resolve service concerns, and escalate serious issues appropriately.
• Service Flow & Team Coordination Maintain smooth service and communication between floor, kitchen, bar, hosts, and reservations; respond to delays.
• Upselling & Sales Performance Coach and motivate the team to recommend food, wine, cocktails, and premium bottles appropriately.
• Opening & Closing Supervision Verify full readiness before service and the completion of closing procedures after service.
• Operational Reporting Report significant guest, staff, service, and technical issues to the GM with recommended follow-up actions.

Qualified and interested candidates are invited to submit their application, including an updated CV and recent photograph to: