The Hostess is responsible for creating a welcoming first impression by greeting guests, managing reservations, and ensuring smooth seating arrangements. This role plays an important part in delivering excellent customer service and maintaining an organized front-of-house operation.

• Key Responsibilities :
• Welcome guests warmly and provide a friendly, professional first impression.
• Manage guest reservations, walk-ins, and waiting lists efficiently.
• Escort guests to their tables and present menus when required.
• Coordinate with the service team to optimize table turnover and seating arrangements.
• Answer phone calls, respond to guest inquiries, and handle reservation requests.
• Maintain cleanliness and organization of the reception and waiting area.
• Assist guests with special requests whenever possible.
• Communicate effectively with the restaurant team regarding table availability and guest flow.
• Handle guest complaints or concerns professionally and escalate when necessary.
• Ensure high standards of hospitality and customer satisfaction at all times.

Qualifications : 

• Previous experience as a Hostess, Receptionist, or in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Friendly, positive, and professional attitude.
• Well-groomed appearance with strong customer service orientation.
• Ability to work in a fast-paced environment and multitask effectively.
• Basic English communication skills (additional languages are a plus).
• Willing to work on weekends, public holidays, and rotating shifts.