Reservation Staff

PT. Sandy Bay

We are recruiting for the new reservation staff and will be based in Bali and willing to travel to Lembongan tentatively. Please see below the requirement :

  1. Excellent in written and spoken in English.
  2. Process reservations by mail, telephone, or central reservation systems.
  3. Process reservations from the head office,  OTAs and third party agents
  4. Knows the selling status, rates, and benefits of all packages plans and update OTAs and third party agents as required
  5. Knows the credit policy of the room and how to code each reservation.
  6. Creates and maintains reservation records by date of arrival and alphabetical listing.
  7. Determines room rates based on the selling tactics of the hotel.
  8. Prepares letters of confirmation and send out/follow up on pre-arrival information
  9. Processes cancellations and modifications and promptly relays this information to the front desk.
  10. Processes advance deposits on reservations and issue invoices
  11. Tracks future room availabilities on the basis of reservations and keep on line listings up to date (such as, Airbnb etc)
  12. Helps develop room revenue and occupancy forecasts.
  13. Prepares expected arrival list for front office use.
  14. Assists in preregistration transportation when appropriate.
  15. Monitors advances deposit requirements.
  16. Handles daily correspondence. Responds to inquiries and makes reservations as needed.
  17. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
  18. Configuring rates on the hotels property management system
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