A villa in Dubai is looking for a talented and enthusiastic Concierge (Full-time)

Responsibilities:

• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange and manage appointments, events, excursions, transportations etc
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution
• Process important queries and manage customer expectations in a polite and friendly manner

Requirements:

• Indonesian citizen
• Fluent in written and verbal English communication
• Proven experience working as a Concierge or in a similar role
• Exceptional ability to create a welcoming & clean environment
• Willing to travel with the owner
• Willing to live in
• Excellent interpersonal and communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation