Job Overview:

We are seeking a dynamic and a service-oriented Front Office Manager to lead our front office operations and ensure exceptional guest experiences. This role is responsible for managing the daily activities for the front office team, maintaining service standards and maximing room revenue while ensuring smooth and efficient operations.

Key Responsibilties:

Oversee daily front office operations including Reception, Concierge, and guest relations

Ensure excellent guest service and handle VIP guest and special requests

Manage check-in and check-out processes efficiently

Monitor room availability, occupancy, and revenue performance

Train supervise and motivate the front office team

Handle guest complaints and resolve issues promptly & professionally

Coordinate with housekeeping, sales and other departments to ensure smooth operations

Ensure compliance with hotel policies, procedures & service standards

Prepare report related to occupancy revenue and guest feedback

Implement strategies to improve guest satisfaction and online reviews

Qualification :

Minimum 3-5 years of experience in Front Office with at least 1-2 years in supervisory/manager role

Strong leadership and team management skills

Excellent communication and interpersonal skills

Fluent in english both spoken and written

Familiar with hotel management systems

Strong problem solving and decesion making abilities

Well groomed, professional appearance and customer-oriented mindset