About the role

As a Guest Relation Supervisor at By Suka Collective', you will play a pivotal role in delivering exceptional customer service and ensuring a seamless experience for our guests. This full-time position is based in Ubud, Bali, and will see you leading a team of guest relations professionals to uphold the highest standards of hospitality.

What you'll be doing

• Overseeing the day-to-day operations of the guest relations team, including scheduling, training and performance management
• Serving as the primary point of contact for guest inquiries, concerns and requests, and promptly resolving any issues that may arise
• Monitoring guest satisfaction and implementing strategies to continuously improve the guest experience
• Collaborating with other departments to ensure a cohesive and coordinated approach to guest service
• Maintaining detailed records and providing regular reports on guest feedback and service metrics
• Identifying opportunities for process improvements and contributing to the development of guest-centric policies and procedures

What we're looking for

• Minimum 3 years' experience in a guest relations or customer service supervisory role, preferably within the hospitality industry
• Strong communication and interpersonal skills, with the ability to engage with guests and team members in a professional and personable manner
• Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
• Proficiency in English, both written and verbal, and a good understanding of local languages is preferred
• Demonstrated leadership skills, with the ability to motivate and empower a team to achieve shared goals
• Familiarity with hospitality-specific software and systems, such as property management and customer relationship management (CRM) tools

What we offer

At By Suka Collective', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance and wellness programs
• Opportunities for professional development and career advancement
• Flexible work arrangements and a supportive work-life balance
• A dynamic and collaborative work environment with a strong focus on teamwork and innovation