Job Summary

The Visa Specialist is responsible for handling end-to-end visa and immigration processes for foreign individuals and corporate clients. This role ensures compliance with Indonesian immigration regulations, provides professional consultation, manages documentation, and coordinates with relevant government authorities to ensure smooth and timely visa processing.

Main Responsibilities :

• Manage visa applications, extensions, conversions, cancellations, and stay permit processes.
• Handle various visa categories, including Tourist Visa, Business Visa, Investor KITAS, Working KITAS, Dependent KITAS, Retirement KITAS, and KITAP.
• Review, verify, and prepare client documentation to ensure completeness and compliance with immigration requirements.
• Provide professional consultation and guidance regarding visa options, immigration procedures, and regulatory requirements.
• Monitor visa validity periods and ensure timely renewals and extensions.
• Liaise with third party regarding client applications and documentation.
• Keep up-to-date with Indonesian immigration regulations and communicate any policy changes to clients and internal teams.
• Maintain accurate records, application tracking, and client databases.
• Coordinate with legal, licensing, and tax teams to support foreign investment and business establishment processes when required.
• Follow up on application progress and provide regular status updates to clients.
• Resolve visa-related issues and assist clients in navigating immigration procedures.
• Ensure all services are delivered professionally, accurately, and within established timelines.
• Prepare reports and administrative documentation related to visa and immigration cases.

Qualifications :

• Bachelor's Degree in Law, Business Administration, International Relations, or a related field.
• Minimum 1–3 years of experience in visa processing, immigration services, legal administration, or consulting.
• Strong knowledge of Indonesian immigration regulations and visa procedures.
• Excellent English communication skills, both written and verbal.
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and deadlines simultaneously.
• Proficent in Microsoft Office and Google Workspace.