Elite Havens, a leading provider of luxury vacation villas in Asia, renowned for its commitment to excellence, innovation, and exceptional guest experiences, is looking for :

1. Reservation Agent / OTA Staff

Key Responsibilities :

• OTA Booking Handling : Monitor, process, and confirm bookings received from OTA partners.
• New Accounts Follow-up and Training : Follow up with newly onboarded OTA partners to ensure a smooth setup and activation.
• Partner Complaints and No-Booking Issues : Receive, log, and resolve partner complaints promptly and professionally.
• Reporting and Sales Tracking : Prepare and maintain the sales tracker for all OTA partners.
• Contracts Review and Filing : Review partner contracts for completeness, accuracy, and compliance with company terms.
• Balance Review for OTA and Partner Agents : Monitoring balance due for payment and OTA pay-out invoices process & review with finance.
• OTA Documentation Requirements : Collect, verify, and submit documents required by OTAs.

Qualification :

• Bachelor's degree in Business Administration, Hospitality, Tourism, or a related field.
• Experience in OTA management, reservations, or partner/account support.
• Online Travel Agencies (OTA) background preferred.
• Fluent English in speaking and writing.
• Strong communication, follow-up, and problem-solving skills.
• Daily tasks include reservation and billing management of OTA booking.
• Daily tasks include OTA listing management and OTA booking monitoring.
• Good understanding or digital marketing eco-system.
• Detail-oriented, organized, and able to manage multiple accounts.

Please send your application letter and CV with subject Name_Position to: